What documentation do I need to rent a unit?
If you’re ready to rent a unit, we’ll need you to provide a valid government-issued form of ID such as a driver’s license, state ID, passport or military ID.
What size storage unit will I need?
We offer a variety of storage unit sizes. Depending on how many items you need to store and how big they are, our storage size guide or a manager can help you determine what size storage unit you need.
What are the access times?
Access times vary by location but we strive to offer convenient access to all of our customers. Please check with a manager for current access hours. Don’t forget your gate access code!
Is insurance required?
If you aren’t covered, we offer different protection plans through third-party partners. There is usually no deductible and we’re able to offer a wide range of coverage to suit your needs.
What types of leases do you offer?
We offer month-to-month leases. You aren’t tied to any long term commitments or contracts.
Do you offer climate controlled units?
Yes, if you have environmentally sensitive items to store away, we offer climate controlled units that will protect your items from extreme hot and cold temperatures. Please speak with a manager to determine if Climate Control fits your needs.
Who has access to my unit?
You have access to your storage unit anytime that you please using your gate code. We just ask that you’re mindful of who has access to your key and access code. We won’t provide someone access if they’re not listed on the rental agreement. In order to increase the security and safety of your belongings and the belongings of our other tenants, no one on our staff will keep a key.
What is my gate code?
Gate codes are unique to each customer and are assigned at check in. For assistance with your code please contact your store manager.
How do I pay my storage bill?
Pay online or stop by the facility to pay in-person.
What types of payments are accepted?
We accept all major credit and debit cards, personal checks, cashier’s check, and money orders. If you don’t want to miss any payments, sign up for our auto payment program using your bank account or credit card. For the safety of our customers and employees, we discourage cash payments.
When and how much do I pay?
Once you rent a unit, you’ll pay the prorated portion of your rent for the remainder of the month, plus a one time administrative fee. If you happen to move in during the last 7 days of the month, you’ll also pay for the following month at that time.
Do you require a security deposit?
No, but there is a one-time administrative fee.
What are the late payment policies?
If we don’t receive payment by the due date, access to the facility may be suspended and a late fee and overlock on the unit will be added to the unit at the end of the grace period. Further delinquency will result in a lien processing fee and the auction process as noted in the lease. We want to help our tenants avoid unnecessary fees and offer automatic withdrawal of payments so you never miss a due date!
What security measures are taken?
Each facility is under 24 hour video surveillance, fenced and gated. Use your code to get inside of the gate and your key to open your unit.
Do you offer truck rentals?
Yes, some of our facilities offer truck rentals! They’re available on a first come, first serve basis on your move-in day. We also have dollies and carts to help you lift and move your items into your unit.
Do you offer vehicle storage?
Yes, we do have storage for any of your vehicles. Common vehicles we see people store with us are cars, motorcycles, RV’s and boats. Call for more information and availability.
Do you offer any specials for your storage units?
Yes. we offer specials at each storage facility. Please call for current specials!
Do you offer moving services?
We do not offer moving services, but our facility manager can help offer recommendation. Please give us a call.
Do you sell boxes and moving supplies?
We offer a variety of boxes, tape, bubble wrap and packing paper. Please give us a call so we can get you exact prices for your needs.
Do units have electricity?
We do not have electrical outlets in the units.
What happens if I am locked out of my unit?
Please see store manager, or call your stores’ phone number for assistance.
